Shipping policy
Last updated: October 16, 2026
At YourHijab, we are committed to delivering your hijabs and other products as smoothly and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
1. Order Processing Time
Orders are processed after payment has been successfully confirmed.
Please allow time for us to prepare, pack, and dispatch your order. Order processing times may vary depending on product availability, order volume, public holidays, and other operational circumstances.
Processing time is separate from shipping and delivery time.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
2. Shipping Destinations
YourHijab may offer shipping to selected domestic and international destinations, depending on the delivery options available at checkout.
Please enter your shipping address accurately when placing your order. We cannot guarantee successful delivery if the address or contact information provided is incomplete or incorrect.
Available shipping destinations and any applicable restrictions will be displayed during checkout or communicated before your order is finalized.
3. Shipping Costs
Shipping fees are calculated and displayed during checkout before you complete your purchase.
The cost of shipping may depend on the destination, delivery method, order size, and any applicable promotional offers.
If free shipping is available for your order, the applicable eligibility conditions will be displayed on our website or during checkout.
You will be informed of applicable delivery charges before placing your order.
4. Estimated Delivery Times
Delivery times depend on your destination, the shipping method selected, and the carrier responsible for delivering your package.
Any estimated delivery timeframe provided at checkout or in your order confirmation is an estimate rather than a guarantee, except where applicable law requires otherwise.
Delivery may occasionally be delayed due to circumstances such as:
- Carrier delays or transportation disruptions.
- Public holidays and periods of high order volume.
- Customs inspections or clearance procedures.
- Severe weather or other unexpected events.
- Incorrect or incomplete delivery information.
We will make reasonable efforts to assist you if your shipment is delayed.
5. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation by email.
If tracking is available for your shipping method, we will provide tracking information when it becomes available, typically after the order has been dispatched.
Please allow time for tracking information to update after the carrier receives your package.
If you have not received an expected shipping notification, please contact us at support@yourhijab.shop.
6. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and the applicable laws.
Where such charges are payable by the recipient, the customer may be responsible for paying them unless otherwise stated at checkout or required by applicable law.
Customs processing may also affect delivery times.
Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and the laws governing the transaction.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us immediately at support@yourhijab.shop.
We will try to update the address if the order has not yet been dispatched. Once a package has been handed over to the carrier, address changes may not be possible.
If a package cannot be delivered because of an incorrect address, we will work with you to determine the appropriate next steps, subject to the carrier's procedures and applicable consumer protection laws.
8. Lost, Delayed, or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at support@yourhijab.shop with your order number.
We will review the available tracking information and assist you in contacting the carrier or investigating the shipment where appropriate.
If a package is confirmed lost or delivery fails, we will work with you to resolve the issue in accordance with applicable law.
Nothing in this section limits your statutory rights regarding delivery, replacement, cancellation, or refunds.
9. Damaged Packages or Incorrect Items
Please inspect your order after delivery.
If your package arrives damaged or contains an incorrect item, contact support@yourhijab.shop and include:
- Your order number.
- A description of the issue.
- Photographs of the package and item, if available.
We will review the matter and explain the appropriate next steps.
Your statutory rights regarding defective, damaged, or incorrectly supplied goods remain unaffected.
10. Delivery Attempts and Unclaimed Packages
Please ensure that someone can receive the package or that you collect it from the designated collection point within the carrier's stated timeframe.
If a delivery attempt fails or a package is not collected, the carrier may return it to the sender or handle it according to its delivery procedures.
If your package is returned to us, please contact support@yourhijab.shop so we can discuss the available options.
Any reshipping charges, refunds, or other arrangements will be handled in accordance with applicable law and the circumstances of the delivery.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@yourhijab.shop.
We will try to accommodate your request if the order has not yet been dispatched.
Once an order has been dispatched, it may no longer be possible to stop or modify the shipment. However, your applicable statutory cancellation and withdrawal rights remain unaffected.
For additional information, please refer to our Return & Refund Policy.
12. Delivery and Consumer Rights
YourHijab aims to fulfill orders within the delivery period agreed with you.
Where EU consumer protection law applies, goods must generally be delivered within the agreed period or, if no other period has been agreed, within 30 days unless a different rule applies.
If delivery does not take place within the applicable period, you may have the right to require delivery within an appropriate additional period or terminate the contract where legally permitted. Other remedies may apply in specific circumstances.
Nothing in this Shipping Policy excludes or restricts any mandatory consumer rights.
13. Contact Information
If you have questions about shipping, tracking, or delivery, please contact us:
YourHijab
Kieģeļu iela 14
Jēkabpils, LV-5202
Latvia
Email: support@yourhijab.shop
We appreciate your trust in YourHijab and will do our best to make your shopping and delivery experience as convenient as possible.