Privacy policy

Privacy Policy

Last updated: October 16, 2026

At YourHijab (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

YourHijab is an online store offering hijabs and related products.

Store name: YourHijab
Address: Kieģeļu iela 14, Jēkabpils, LV-5202, Latvia
Email: support@yourhijab.shop

For questions about this Privacy Policy or your personal information, please contact us at support@yourhijab.shop.

2. Information We Collect

We may collect the following categories of personal information when you use our website:

Personal and contact information

  • Full name
  • Email address
  • Phone number, if provided
  • Billing address
  • Shipping address

Order and transaction information

  • Products purchased
  • Order history and order numbers
  • Payment status and transaction references
  • Refunds, returns, and customer service records

Technical information

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interactions with our website
  • Website usage data collected through cookies or similar technologies, where applicable

Communications

  • Information you provide when contacting our support team
  • Feedback, inquiries, and other messages you send to us

We collect only the information reasonably necessary for the purposes described in this policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process payments, refunds, and returns.
  • Send order confirmations and delivery updates.
  • Respond to customer service inquiries.
  • Maintain and improve our website, products, and services.
  • Detect and prevent fraud, unauthorized transactions, and other security issues.
  • Comply with applicable legal, accounting, tax, and regulatory obligations.
  • Send promotional emails and special offers if you have consented to receive them or where otherwise permitted by applicable law.
  • Maintain the security and proper functioning of our website.

We do not use personal information for purposes incompatible with those described in this policy.

4. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:

  • Contract: To process and deliver your order and provide services you request.
  • Legal obligation: To comply with applicable accounting, tax, consumer protection, and other legal requirements.
  • Legitimate interests: To secure our website, prevent fraud, manage our business, and improve our services, where these interests do not override your rights.
  • Consent: To send certain marketing communications or use non-essential cookies and similar technologies when consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant provider under its own privacy policy and security procedures.

We do not intend to store full payment card numbers or card security codes on our own systems. The payment information we receive may include transaction references, payment status, and limited payment details needed to manage your order.

Please review the privacy policy of your chosen payment provider for further information about how it handles your information.

6. Sharing Your Information

We may share relevant personal information with trusted third parties when necessary to operate our store and provide our services, including:

  • Payment providers to process transactions and refunds.
  • Shipping and delivery companies to deliver your purchases.
  • Website hosting and e-commerce providers to operate our online store.
  • IT, security, and analytics providers to maintain and improve our website, where applicable.
  • Customer support and communication providers to respond to inquiries.
  • Professional advisers and public authorities where required by law or necessary to protect our legal rights.

We share only information reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

Third-party providers may process your information in accordance with their own privacy policies and contractual obligations.

7. International Data Transfers

Some of our service providers may process personal information outside Latvia or the European Economic Area (EEA).

Where applicable data protection laws require safeguards for international transfers, we will take appropriate steps, such as relying on an adequacy decision or implementing approved contractual safeguards.

For further information about relevant international transfers and safeguards, you may contact us at support@yourhijab.shop.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and, where applicable, remember preferences, measure website performance, or provide marketing features.

Cookies may include:

  • Essential cookies: Necessary for website operation, security, shopping cart functionality, and checkout.
  • Preference cookies: Used to remember settings or choices.
  • Analytics cookies: Used to understand how visitors interact with our website.
  • Marketing cookies: Used to measure or personalize advertising where these technologies are enabled.

Where required by law, we will request your consent before placing non-essential cookies on your device. You may change your preferences through the website's cookie settings, if available.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on the type of information and applicable legal requirements. For example:

  • Order and transaction records may be retained for accounting, tax, and legal compliance.
  • Customer service communications may be retained for as long as necessary to resolve inquiries and maintain relevant records.
  • Marketing information may be retained until you unsubscribe or withdraw consent, subject to applicable legal requirements.
  • Technical and cookie-related information is retained according to the relevant purpose and the settings of the technologies used.

When information is no longer needed, we will delete it or securely anonymize it where appropriate, unless we are legally required to retain it.

10. Your Data Protection Rights

Where the GDPR applies, you may have the following rights regarding your personal information:

  • Right of access: Request confirmation of whether we process your information and obtain a copy.
  • Right to rectification: Request correction of inaccurate or incomplete information.
  • Right to erasure: Request deletion of your information in certain circumstances.
  • Right to restriction: Request that we restrict certain processing activities.
  • Right to data portability: Receive certain information in a structured, commonly used, machine-readable format.
  • Right to object: Object to processing based on legitimate interests and to direct marketing.
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
  • Right to lodge a complaint: Submit a complaint to the relevant data protection supervisory authority.

These rights are subject to the conditions and exceptions provided by applicable law. For example, we may need to retain certain transaction records to comply with legal obligations.

To exercise your rights, email support@yourhijab.shop. We may ask for reasonable information to verify your identity before responding.

We will respond within the time limits required by applicable law, generally within one month under the GDPR.

If you are in Latvia, you may also contact the Latvian Data State Inspectorate (Datu valsts inspekcija) through its official website: https://www.dvi.gov.lv/.

11. Marketing Communications

If you subscribe to our marketing emails, we may send you news, product updates, promotions, and special offers.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting support@yourhijab.shop.

Even if you unsubscribe from marketing communications, we may still send necessary transactional messages, such as order confirmations, payment notifications, and shipping updates.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

If a personal data breach occurs, we will take the steps required by applicable law.

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other safeguards are required by law.

If you believe that a child has provided us with personal information unlawfully, please contact us at support@yourhijab.shop. We will review the matter and take appropriate action where required.

14. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

YourHijab
Kieģeļu iela 14
Jēkabpils, LV-5202
Latvia

Email: support@yourhijab.shop

We will do our best to address your inquiry in accordance with applicable data protection laws.