Terms of service

Terms of Service

Last updated: October 16, 2026

1. Introduction

Welcome to YourHijab. These Terms of Service (“Terms”) govern your access to and use of our website, including any purchases you make through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to YourHijab, while “you” and “your” refer to the person accessing our website or purchasing our products.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.

These Terms do not exclude or limit any mandatory rights you may have under applicable consumer protection laws.

2. Business Information

Store name: YourHijab
Address: Kieģeļu iela 14, Jēkabpils, LV-5202, Latvia
Email: support@yourhijab.shop
Website: yourhijab.shop

YourHijab's legal business name and any applicable registration details should be provided where required by law.

3. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age required to enter into a contract independently, you may use our website only with the involvement and permission of a parent or legal guardian where required by law.

You agree to provide accurate and complete information when placing an order or contacting us.

4. Products and Descriptions

We aim to display our products as accurately as possible, including their colors, materials, sizes, and other characteristics.

However, the colors you see may vary depending on your device, screen settings, and display quality. Minor variations in appearance may occur.

Product descriptions, photographs, prices, and availability may be updated from time to time. Such changes will not affect an order that has already been accepted except where permitted by law or agreed with you.

If a product description contains a material error, we will take appropriate steps to resolve the issue in accordance with applicable law.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email. An automated confirmation of receipt does not necessarily mean that your order has been finally accepted, unless our checkout process clearly states otherwise.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

The product is unavailable.
A material pricing or product description error has occurred.
Payment authorization has been declined.
We reasonably suspect fraud or unauthorized activity.
We are unable to fulfill the order for another legitimate reason.

If we cancel an order after payment has been taken, we will arrange an appropriate refund in accordance with applicable law.

We will not use this section to avoid valid contractual obligations or statutory consumer rights.

6. Prices and Payments

All product prices and applicable charges will be displayed during the purchasing process.

The applicable currency, delivery charges, taxes, and any other mandatory fees will be shown before you complete your order, as required by law.

Payment methods available at checkout may include cards or third-party payment services, depending on the options offered on our website.

By submitting your payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed by third-party providers under their own terms and privacy policies. We do not control the independent operation of those services.

If a payment fails, we may be unable to process or dispatch your order until the issue is resolved.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout.

Estimated delivery dates are provided for guidance and may be affected by carrier delays, customs procedures, weather, operational issues, or other circumstances beyond our reasonable control.

Applicable shipping costs, delivery options, and estimated delivery times will be displayed before you place your order.

If delivery is delayed, we will take reasonable steps to assist you. Your statutory rights regarding delivery deadlines, cancellation, refunds, and risk of loss remain unaffected.

Unless applicable law provides otherwise, the risk of loss or damage to goods generally passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy, available on our website.

Where EU consumer law applies, consumers generally have a 14-day right to withdraw from an online purchase, subject to applicable exceptions.

Nothing in these Terms removes your statutory rights concerning withdrawal, faulty goods, incorrect orders, refunds, or other consumer remedies.

For assistance with a return, cancellation, or refund, contact support@yourhijab.shop.

9. Promotions and Discount Codes

We may offer promotional prices, discount codes, or special offers from time to time.

Promotions may be subject to additional terms, including expiration dates, minimum purchase amounts, product exclusions, or restrictions on combining offers. Any applicable conditions will be communicated with the promotion.

We reserve the right to correct promotional errors and withdraw or modify future promotions where permitted by law. Changes will not unlawfully affect rights already acquired by customers.

10. Acceptable Use

You agree not to:

Use our website for unlawful or fraudulent purposes.
Provide false or misleading information.
Attempt to gain unauthorized access to our website, accounts, or systems.
Interfere with website security or functionality.
Introduce malicious software or harmful code.
Copy, reproduce, or exploit website content for commercial purposes without authorization.
Engage in activities that unlawfully infringe the rights of YourHijab or others.

We may restrict access to our website where reasonably necessary to protect our services, customers, or legal interests, subject to applicable law.

11. Intellectual Property

Unless otherwise stated, the content on our website, including logos, branding, product photographs, graphics, text, designs, and other materials, is owned by or licensed to YourHijab.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Nothing in this section limits rights or licenses that belong to third parties.

12. Third-Party Services and Links

Our website may contain links to third-party websites or integrate services operated by other providers, including payment processors and shipping companies.

We do not control third-party websites or services and are not responsible for their independent content, policies, or availability.

Your use of third-party services may be subject to separate terms and privacy policies. You should review those terms before using the relevant service.

This section does not exclude liability where applicable law requires us to remain responsible.

13. Website Availability and Accuracy

We aim to keep our website available, secure, and accurate. However, we cannot guarantee uninterrupted access or that every website feature will always operate without errors.

Maintenance, technical issues, service-provider outages, or other circumstances may temporarily affect availability.

We may update, modify, or discontinue website features where reasonably necessary, subject to our contractual obligations and applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, YourHijab will not be responsible for losses arising solely from circumstances beyond our reasonable control or from improper use of our website by a customer.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights, liability for fraud, or other liability that must remain enforceable under applicable law.

Where you purchase as a consumer, mandatory consumer protection laws continue to apply.

15. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

We process personal information in accordance with applicable data protection laws, including the GDPR where applicable.

You can contact us at support@yourhijab.shop if you have questions about your personal information.

16. Complaints and Customer Support

If you have a question, concern, or complaint regarding an order or our services, please contact us:

Email: support@yourhijab.shop

Please include your order number and a description of your concern so we can assist you more efficiently.

We will make reasonable efforts to review and resolve customer concerns.

You may also have the right to contact the relevant consumer protection authority or use an applicable alternative dispute resolution procedure.

17. Governing Law and Consumer Rights

These Terms are subject to the applicable laws of Latvia, without prejudice to any mandatory consumer protection rules that apply in your country of residence.

If you are a consumer residing in another country, you may retain mandatory protections granted by the laws applicable to you.

Nothing in these Terms is intended to deprive consumers of rights that cannot legally be waived.

18. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our products, services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply as permitted by law and will not retroactively remove rights or alter existing contracts unlawfully.

We encourage you to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or adjusted only to the extent necessary to comply with applicable law.

20. Contact Information

For questions about these Terms, our products, or your order, please contact us:

YourHijab
Kieģeļu iela 14
Jēkabpils, LV-5202
Latvia