Refund policy

Return & Refund Policy

Last updated: October 16, 2026

At YourHijab, we want you to be happy with your purchase. If you are not satisfied with your order, this Return & Refund Policy explains how to request a return, exchange, or refund.

This policy applies to purchases made through our online store and does not limit any mandatory consumer rights you may have under applicable law.

1. Return Period

If you are a consumer purchasing online in the European Union, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason, subject to applicable legal exceptions.

To exercise this right, you must notify us within the withdrawal period. After notifying us, you must send the goods back within 14 days.

If you are returning an item under our voluntary return arrangements beyond the statutory withdrawal period, please contact us to confirm whether your return qualifies.

2. Return Conditions

For a voluntary return, we ask that items be:

  • Unworn and unused.
  • In their original condition, without damage caused by use.
  • Returned with any original packaging, accessories, or included items where reasonably available.
  • Accompanied by your order number or proof of purchase.

You may handle an item as necessary to establish its nature, characteristics, and functioning, as you would reasonably be permitted to do in a physical shop. However, handling beyond what is necessary may reduce the refund where permitted by law.

Hygiene-related products: Certain sealed products that are unsuitable for return for health protection or hygiene reasons may be excluded from the statutory withdrawal right if their seal has been broken after delivery, where the legal exception applies. This exception does not automatically apply to every hijab or textile product.

Faulty, damaged, or incorrectly supplied products remain subject to applicable consumer protection rights.

3. Items That Cannot Be Returned

Where permitted by applicable law, returns under the statutory withdrawal right may be excluded for:

  • Sealed products unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery.
  • Products made to your specifications or clearly personalized.
  • Other products or services that fall within a legally applicable exception to the right of withdrawal.

We will not use this section to exclude any return, refund, or remedy that is required by law.

4. How to Request a Return

To request a return or exercise your right of withdrawal, please follow these steps:

  1. Email **support@yourhijab.shop** with the subject line “Return Request.”
  2. Include your full name, order number, the item you wish to return, and the reason for the return if you wish to provide one.
  3. Wait for our instructions regarding the return process and the appropriate return address.
  4. Package the item securely and send it using the instructions provided.

Please contact us before sending a package. Do not assume that the business contact address is the designated returns address.

You may also exercise your statutory right of withdrawal by sending us a clear written statement of your decision to withdraw from the purchase within the applicable deadline.

5. Return Shipping Costs

For change-of-mind returns: You are responsible for the direct cost of returning an item unless we agree to cover it or applicable law requires otherwise. Any applicable return costs will be disclosed as required by law.

For damaged, defective, or incorrect items: Please contact us before returning the item. We will explain the appropriate next steps and cover return costs where required by applicable law.

Original delivery charges will be refunded where required by law. For statutory withdrawals, this generally includes the cost of our least expensive standard delivery option, but not additional costs arising from your choice of a more expensive delivery method.

6. Refunds

Once we receive your return or acceptable proof that you have sent it back, we will assess the return in accordance with this policy and applicable law.

For a valid statutory withdrawal, we will reimburse eligible payments without undue delay and no later than 14 days after being informed of your decision to withdraw. We may withhold the reimbursement until we receive the goods or you provide evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. We will not charge a refund processing fee for exercising your statutory withdrawal right.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, email **support@yourhijab.shop** with:

  • Your order number.
  • A description of the problem.
  • Photographs of the item and packaging, if available.

We will review your request and explain the available resolution.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction, or refund. Your statutory consumer rights are not limited by this policy.

8. Exchanges

If you would like a different color, style, or item, please contact us at support@yourhijab.shop.

Exchanges are subject to stock availability and applicable consumer rights. If a direct exchange is unavailable, you may be able to return the original item and place a new order.

9. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@yourhijab.shop.

We will try to stop the shipment if processing has not progressed too far. If the order has already been dispatched, you may still have the right to withdraw from the purchase under the applicable return rules.

Nothing in this section limits your statutory cancellation or withdrawal rights.

10. Late or Missing Refunds

If you have been notified that a refund has been processed but have not received it:

  1. Check your bank account or payment account.
  2. Contact your card issuer or payment provider, as processing times may vary.
  3. If the refund still has not appeared, email support@yourhijab.shop with your order number and refund details.

We will review the status of your refund and assist you where possible.

11. Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or replaces any mandatory rights you have under applicable consumer protection laws.

For consumers covered by EU law, online purchases generally carry a 14-day withdrawal right and statutory remedies for goods that are faulty or do not conform to the contract, subject to applicable rules and exceptions.

12. Contact Information

If you have questions about returns, exchanges, or refunds, please contact us:

YourHijab
Kieģeļu iela 14
Jēkabpils, LV-5202
Latvia

Email: support@yourhijab.shop

We appreciate your business and will do our best to assist you with your return or refund request.